Shipping policy
Shipping Policy
sapphiremarks — sapphiremarks.shop Last updated: October 23, 2026
Preparing Your Order
After payment is confirmed, we prepare your order and hand it to the carrier within 2-3 business days. Weekend and U.S. public holiday orders leave the next business day, and a dispatch confirmation email follows once your parcel departs.
Arrival Estimates
Standard transit spans roughly 20-45 days after dispatch, depending on your location and the carrier's timetable. Most U.S. and U.K. customers receive their parcels comfortably within that window. If peak-season congestion slows a shipment, we'll alert you before you have to wonder.
What Delivery Costs You
Free Shipping Threshold
- $30.00 or more: free shipping — every order;
- Under $30.00: a flat fee, shown plainly at checkout before payment.
About Taxes and Duties Sales tax, VAT, and customs duties never reach sapphiremarks customers — we absorb them all, so your checkout total is your final total.
Countries Served
Delivery currently covers the United States and the United Kingdom. P.O. boxes and APO/FPO addresses aren't supported at this time.
Getting Tracking Details
Once your parcel is moving, email with your order number and we'll reply with your tracking number plus the carrier's link — and update you whenever you check back in.
Parcels That Go Astray
A parcel stuck in transit or declared lost by the carrier becomes our job to fix. Contact ; once we verify the details, we either reship at no cost or refund you completely — you always end up with your product, your money, or both.
Checking Your Address
One careful look at your delivery address before checkout prevents most problems. Parcels to mistyped addresses aren't our responsibility, but if one returns to us, we'll gladly resend once you confirm the corrected address.
When One Order Arrives in Pieces
Multi-item orders sometimes ship as separate parcels on different days — never at extra cost. Each parcel carries its own tracking number, yours for the asking.
Support
Any shipping question goes to — answered within 24 hours on business days.