Refund policy

Return and Refund Policy

sapphiremarks — sapphiremarks.shop Last updated: October 23, 2026

Not every purchase is a perfect match — and that's fine. This page explains, without legal fog, how sapphiremarks handles returns, exchanges, and refunds.

Our Standing Offer: 30 Free Days

From delivery day, you have 30 calendar days to change direction. Within that window, returns are completely free — no restocking fee, no return postage. SAPPHIRE SIGNS, INC. picks up both costs.

Items We Welcome Back

An item can return free of charge when all three apply:

  • It's unused, unworn, and unwashed;
  • Original packaging, tags, and accessories are intact;
  • You can cite your order number or another proof of purchase.

Items That Stay With You

For hygiene and safety reasons, a short list is final sale:

  • Gift cards;
  • Products labeled "Final Sale" or "Clearance" at checkout;
  • Custom or personalized orders;
  • Items damaged after delivery through misuse.

How a Return Unfolds

  1. Begin with an email. Send your order number and reason to thieromullanto@outlook.com.
  2. We confirm quickly. Within 24-48 hours, you'll have eligibility confirmation plus prepaid instructions and a label.
  3. Hand it to the carrier. Pack the item securely first.
  4. The refund starts. Processing begins when the carrier scans your parcel — there's no wait for it to reach our warehouse.

One Rule Before Shipping

Please wait for our reply before sending anything. Returns shipped without arrangement can't be matched to your order and may not be refunded.

Refunds, Up Close

Speed Approved refunds return to your original payment method, usually posting within 3-7 business days. A handful of banks take slightly longer.

No Taxes on You, Ever Sales tax, VAT, and customs duties never touch sapphiremarks customers — on orders, returns, or refunds. Those costs are ours alone.

Refund Missing? After 7 business days without a credit:

  • Re-read your bank or card statement;
  • Ask your bank if the credit is pending;
  • Still nothing? Email thieromullanto@outlook.com and we'll get to the bottom of it.

Other Endings

Swap Instead For a different size or color, a new order plus a return is quickest — or request a direct exchange, arranged free once your return is approved.

Damaged, Faulty, or Wrong? A photo and your order number within 7 days of delivery, and you choose: free replacement or full refund. Most of the time, nothing ships back.

Cancel Early Full refund for any cancellation before the carrier takes the parcel. Once shipped, the 30-day return above is your path.

A Team That Answers

Every email reaches a person: thieromullanto@outlook.com.